Rectify.IT or maybe not – Microsoft Word 2007 error on Windows 10

This came up recently for a client.  When they open a Microsoft Word document, they get this popup message:

Screen Shot 06-18-19 at 05.25 PM

Now the funny thing is that there is no dialog boxes open, but if they click on OK, then the document comes up fine.  The annoying thing is that it happens all the time.  A google search on the internet shows a lot of people having encountered this problem, with just as many fixes like removing templates, etc.  One thing that does work is to open Microsoft Word and then open the document – which is an extra step.  Most people just want to open the document because they have browsed through windows explorer, found the file and double-click to open.

Now, it turns out that it is Microsoft Word 2007 which is really not supported anymore but still appears to work with Windows 10.  After a bit of investigation, I determined that it must be something to do with antivirus, in this case McAfee.  If I turn off the Real-Time Scanning for a short time, like 15 minutes, then this problem doesn’t happen at all.  But turn it back on, and – yeap, you guessed it, the popup box is back again.  We can’t really go without antivirus, so maybe the option is to look at alternatives for antivirus.

Then I checked to see if there was an update from McAfee and found that they already know about this.  To see what they say, you can do a search for:

mcafee TS102841

I suppose that if it gets fixed, maybe that document might be updated.  For now, accept it as it is, or use a different antivirus is really all I could suggest – apart from upgrading to perhaps Office 365.

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